Damon is responsible for the overall performance of the umbrella operations. He is supported by Jackie, our manager of employee support and operations, Rob, our quality manager, and Nathan, our database and training manager.
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Meet the Team
Orange Genie is an ambitious company and we recognise that the biggest assets we have are our contractors and our agency relationships, both are supported by our head office team who are critical to the company's success.
Our team has shared visions, shared values and ambitious targets in how we should be looking after you and growing the business. The key to achieving our ambitions is driven by our contracting staff. We have learnt over the years that the quality of your work is driven by the level and quality of support you get from our head office team. It is our privilege to briefly introduce them to you:
Umbrella Operations
Sales
Your first contact with Orange Genie will be through our sales team. They will answer your questions and clarify any points which might be unclear to you and hopefully give you a feeling of confidence in our service. And, once you decide to join Orange Genie they will take responsibility for getting you set up, issuing your offer letter and contract of employment. They will introduce you to your account manager who will look after you in the long term.
Pras manages the team and is enthusiastically supported by Stuart, Will, Phoebe, Ellie and Lynda.
Employee Support
Every member of our contracting staff is looked after by an account manager who will be your first point of contact if you have a query, or need to resolve a problem. It is important to remember that you are employed by Orange Genie and you should address all issues on your contract or your pay to us, not your agency.
Your account manager is responsible for contacting you before your assignment starts and will explain how we operate, highlight key policies and procedures and generally will try to ensure you benefit from everything the company offers.
Jackie manages the team and is ably supported by Sharon, Thema, Gemma, Jimmy, Elaine Ch and Sherrie.
Operations
The unsung heroes of the umbrella company!
Our operations team is responsible for 5 primary tasks:
- Contracts. Operations are responsible for liaising with recruitment agencies and end clients to ensure your assignments are correctly set up.
- Invoicing. Operations ensure that an invoice is produced and sent to your agency as soon as you complete and submit your timesheet on the portal.
- Expenses. Whether expenses are chargeable to the client or an allowable expense against tax the operations team vouch and approve every claim made.
- Cash Allocation. Operations are responsible for identifying and reconciling payments received for assignments. We aim to identify all cleared funds on the day they are received and to payroll you the same day.
- Agency Help Desk. Operations provide the first point of contact for agency customers and are responsible for resolving any queries or problems they encounter.
Jackie manages the Operations team and is enthusiastically supported by Anthony, Nadine, Leah, Chris, Kerri, Michael, Jenny, and Elaine Co.
Limited Company Operations
Helen (ACA) heads up our limited company support business. She is ably supported by Tendai, Beverley and James
HSE Passport
Our new start up company is run by Guy ably supported by Lynda
Finance
The Finance team is responsible for book-keeping, payroll, credit control, statutory & management accounting, and financial reporting.
Elaine (ACCA) and Richard (AAT) are responsible for book-keeping, credit control, management accounting and financial reporting.
Lorraine (IPP) is responsible for payroll, supported by Anna.
IT & Systems
Will Henderson (IT Genie) and Dr. Clive Williams, both highly qualified in their respective fields are responsible for new software development, maintaining our technology infrastructure and general IT support.
The Board
Finally, supporting, motivating, cajoling and mentoring our people we have:- Graham Fisher (FCCA) our managing director; Ross Baker (ACMA) our finance director; Chris Graham (CFCIPD, FCIB) our HR director and Julian Ward our sales director.